Frequently Asked Questions

For rainy outdoor applications, you can simply drill a single small hole no larger than 3/8" in the bottom of the planter basket to drain any excess water. 

Don't worry, the water is designed to drain quite quickly through the watering channel (you will want to water at a swift and steady pace - fill to the top of the watering channel). After you water, you can go 1-2 weeks until you will need to water again. For more information on watering you can reference our tips for watering. 

You can install the Eco into plaster, drywall, wire fence, lattice fence, brick, shiplap, and stucco. 

Note: If installing on stucco, a point to consider is that you will leave a permanent hole. The install method on stucco will be the same as if you were installing on brick; you can find the guide here. 

The bracket is meant to fit snug to the wall. When installing, we recommend hand screwing the screw into the wall instead of using a drill to prevent over torquing or stripping of the anchor.

In 2015, we did a recall on all of our brackets, as we began to see failure after 2 years. We worked with our design team to recreate a new bracket with a 15-year lifespan. If you believe you have defective brackets, please email hello@wallygrow.com. Please include a photo of one bracket (front and back), number of planters, color, and full shipping address. 

The Eco and Pocket planters can safely be sprayed out and washed like normal. We recommend air drying and not stacking until completely dry. Eco planters are 100% dishwasher safe (we recommend top rack). For mineral buildup, we recommend using a shop vacuum. 

Pro tip for the Pocket: Vacuum any build-up out of the felt by saturating the front with water, then skimming the surface with a flat nozzle attachment. 

Yes. While WallyGrow recommends using the hardware that is included, we understand that certain applications will require different hardware. The Eco uses a #8 1 ¼ flathead screw. Note: The use of washers or round head screws will create excess tension between the bracket and basket; these items will damage the Eco and void the manufacturer's warranty. 

WallyGrow planters can safely hold up to 30 lbs. An average fully planted Eco weighs between 6 and 10 lbs. Planters should be hung high enough to prevent children from hanging or pulling on the baskets.

Yes. We offer both wholesale and traditional trade discounts. In order to qualify for a wholesale account, you must be an established retailer with an active resale license. In order to qualify for a trade account, you must be an established installer, landscape architect, or interior plantscaper with an active tax ID number. 

To apply for an account, please fill out an application form.

We have various products in several stores worldwide. To see if we have a store near you that sells our products, please check our store locator here.

Our refund policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Items on sale, are final sale.

We do not refund shipping charges.

Customer is responsible for shipping & handling.

In order for WallyGrow to accept the return, we kindly ask that you include the packing slip in the box.

Please send returns to:

WallyGrow 901 E 14th Ave North Kansas City, MO 64116

Per our Sale Policy, we are not able to retroactively apply a current sale to a previous purchase.

We respect your privacy. We will only use information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes, but is not limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages.WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY.Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect Our rights or property. When you complete forms online or otherwise provide Us information in connection with the Program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the Program and pursue any appropriate legal remedies.Text Marketing and notifications (if applicable): By entering your phone number in the checkout and initialising a purchase, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text message frequency may vary. You can unsubscribe from further text messages by replying STOP.   Message and data rates may apply. In addition, the Website uses cookies to help keep track of items you put in your shopping cart and to tell us if you have visited the Website in the past. This allows visitors to the online store to maintain shopping carts between visits. You can refuse cookies by turning them off in your browser.California Civil Code Section 1798.83 permits Users of the Program that are California residents to request certain information regarding our disclosure of the information you provide through the Program to third parties for their direct marketing purposes. To make such a request, please contact us at the following address: hello@wallygro.com

This Privacy Policy is strictly limited to the Program and has no effect on any other privacy policy(ies) that may govern the relationship between you and Us in other contexts.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

SMS/MMS MOBILE MESSAGE MARKETING PROGRAM TERMS AND CONDITIONS

WallyGrow (hereinafter, “We,” “Us,” “Our”) is offering a mobile messaging program (the “Program”), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and Privacy Policy (the “Agreement”). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the “Dispute Resolution” section below. This Agreement is limited to the Program and is not intended to modify other Terms and Conditions or Privacy Policy that may govern the relationship between you and Us in other contexts.

1. User Opt In: The Program allows Users to receive SMS/MMS mobile messages by affirmatively opting into the Program, such as through online or application-based enrollment forms. Regardless of the opt-in method you utilized to join the Program, you agree that this Agreement applies to your participation in the Program. By participating in the Program, you agree to receive autodialed or prerecorded marketing mobile messages at the phone number associated with your opt-in, and you understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialer, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system (“ATDS” or “autodialer”). Message and data rates may apply. Message frequency varies.

2. User Opt Out: If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from Us in order to opt out of the Program. You may receive an additional mobile message confirming your decision to opt out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that alter, change, or modify the STOP, END, CANCEL, UNSUBSCRIBE or QUIT keyword commands, such as the use of different spellings or the addition of other words or phrases to the command, and agree that WallyGrow and its service providers will have no liability for failing to honor such requests.  You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.

3. Program Description: Without limiting the scope of the Program, users that opt into the Program can expect to receive messages concerning the marketing, promotion, payment, delivery and sale of wall planters. Messages may include checkout reminders.

4. Cost and Frequency: Message and data rates may apply. You agree to receive messages periodically at Our discretion. Daily, weekly, and monthly message frequency will vary. The Program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with Us.

5. Support Instructions: For support regarding the Program, text “HELP” to the number you received messages from or email us at hello@wallygrow.com. Please note that the use of this email address is not an acceptable method of opting out of the program. Opt outs must be submitted in accordance with the procedures set forth above.

6. MMS Disclosure: The Program will send SMS TMs (terminating messages) if your mobile device does not support MMS messaging.

7. Our Disclaimer of Warranty: The Program is offered on an "as-is" basis and may not be available in all areas at all times and may not continue to work in the event of product, software, coverage or other changes made by your wireless carrier. We will not be liable for any delays or failures in the receipt of any mobile messages connected with this Program. Delivery of mobile messages is subject to effective transmission from your wireless service provider/network operator and is outside of Our control. Carriers are not liable for delayed or undelivered mobile messages.

8. Participant Requirements: You must have a wireless device of your own, capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text messaging instructions.

9. Age Restriction: You may not use or engage with the Platform if you are under thirteen (13) years of age. If you use or engage with the Platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent’s or legal guardian’s permission to do so. By using or engaging with the Platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18) and have your parent’s or legal guardian’s permission to use or engage with the Platform, or are of adult age in your jurisdiction. By using or engaging with the Platform, you also acknowledge and agree that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.

10. Prohibited Content: You acknowledge and agree to not send any prohibited content over the Platform. Prohibited content includes:

- Any fraudulent, libelous, defamatory, scandalous, threatening, harassing, or stalking activity;

- Objectionable content, including profanity, obscenity, lasciviousness, violence, bigotry, hatred, and discrimination on the basis of race, sex, religion, nationality, disability, sexual orientation, or age;

- Pirated computer programs, viruses, worms, Trojan horses, or other harmful code;

- Any product, service, or promotion that is unlawful where such product, service, or promotion thereof is received;

- Any content that implicates and/or references personal health information that is protected by the Health Insurance Portability and Accountability Act (“HIPAA”) or the Health Information Technology for Economic and Clinical Health Act (“HITEC” Act); and

- Any other content that is prohibited by Applicable Law in the jurisdiction from which the message is sent.

11. Dispute Resolution: In the event that there is a dispute, claim, or controversy between you and Us, or between you and Stodge Inc. d/b/a Postscript or any other third-party service provider acting on Our behalf to transmit the mobile messages within the scope of the Program, arising out of or relating to federal or state statutory claims, common law claims, this Agreement, or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, such dispute, claim, or controversy will be, to the fullest extent permitted by law, determined by arbitration in Kansas City, MO before one arbitrator.

The parties agree to submit the dispute to binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) then in effect. Except as otherwise provided herein, the arbitrator shall apply the substantive laws of the Federal Judicial Circuit in which WallyGrow’s principle place of business is located, without regard to its conflict of laws rules. Within ten (10) calendar days after the arbitration demand is served upon a party, the parties must jointly select an arbitrator with at least five years’ experience in that capacity and who has knowledge of and experience with the subject matter of the dispute. If the parties do not agree on an arbitrator within ten (10) calendar days, a party may petition the AAA to appoint an arbitrator, who must satisfy the same experience requirement. In the event of a dispute, the arbitrator shall decide the enforceability and interpretation of this arbitration agreement in accordance with the Federal Arbitration Act (“FAA”). The parties also agree that the AAA’s rules governing Emergency Measures of Protection shall apply in lieu of seeking emergency injunctive relief from a court. The decision of the arbitrator shall be final and binding, and no party shall have rights of appeal except for those provided in section 10 of the FAA. Each party shall bear its share of the fees paid for the arbitrator and the administration of the arbitration; however, the arbitrator shall have the power to order one party to pay all or any portion of such fees as part of a well-reasoned decision. The parties agree that the arbitrator shall have the authority to award attorneys’ fees only to the extent expressly authorized by statute or contract. The arbitrator shall have no authority to award punitive damages and each party hereby waives any right to seek or recover punitive damages with respect to any dispute resolved by arbitration. 

THE PARTIES AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY VIA ARBITRATION AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ARBITRATION PROCEEDING. Further, unless both parties agree otherwise in a signed writing, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.  

Except as may be required by law, neither a party nor the arbitrator may disclose the existence, content, or results of any arbitration without the prior written consent of both parties, unless to protect or pursue a legal right. If any term or provision of this Section is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Section or invalidate or render unenforceable such term or provision in any other jurisdiction. If for any reason a dispute proceeds in court rather than in arbitration, the parties hereby waive any right to a jury trial. This arbitration provision shall survive any cancellation or termination of your agreement to participate in any of our Programs.

12. Florida Law: We endeavor to comply with the Florida Telemarketing Act and the Florida Do Not Call Act as applicable to Florida residents.  For purposes of compliance, you agree that we may assume that you are a Florida resident if, at the time of opt-in to Program, (1) your shipping address, as provided is located in Florida or (2) the area code for the phone number used to opt-into the Program is a Florida area code.  You agree that the requirements of the Florida Telemarketing Act and the Florida Do Not Call Act do not apply to you, and you shall not assert that you are a Florida resident, if you do not meet either of these criteria or, in the alternative, do not affirmatively advise us in writing that you are a Florida resident by sending written notice to us.  Insofar as you are a Florida resident, you agree that mobile messages sent by Us in direct response to mobile messages or requests from You (including but are not limited to response to Keywords, opt-in, help or stop requests and shipping notifications) shall not constitute a “telephonic sales call” or “commercial telephone solicitation phone call” for purposes of Florida Statutes Section 501 (including but not limited to sections 501.059 and 501.616), to the extent the law is otherwise relevant and applicable.

13. Miscellaneous: You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates or improvements of the Program shall be subject to this Agreement unless explicitly stated otherwise in writing. We reserve the right to change this Agreement from time to time. Any updates to this Agreement shall be communicated to you. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the Program after any such changes, you accept this Agreement, as modified.

SECTION {x} - SMS/MMS MOBILE MESSAGE MARKETING PROGRAM (INCLUDING CART REMINDERS) TERMS AND CONDITIONS

(a). When you opt-in to the service, we will send you an SMS message to confirm your signup. (b). Our messaging service will be used for marketing communications (including company updates, events, sales, shopping cart reminders, etc.) (c). You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been

unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again. (d). If at any time you forget what keywords are supported, just text "HELP" to the short code. After you send the SMS message "HELP" to us, we will respond with instructions on how to use our service as well as how to unsubscribe. (e). We are able to deliver messages to the following mobile phone carriers: Major carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, MetroPCS, U.S. Cellular, Alltel, Boost Mobile, Nextel, and Virgin Mobile. Minor carriers: Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Symmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless). ***Carriers are not liable for delayed or undelivered messages*** (f). As always, message and data rates may apply for any messages sent to you from us and to us from you. Frequency of messages may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. For all questions about the services provided by this short code, you can send an email to hello@wallygrow.com.

If you have any questions regarding privacy, please read our privacy policy. 

WallyGrow has put together a chart for reference on irrigation timing - click here to download. We recommend monitoring plant health weekly and adjusting accordingly.

The flow rate is 5 GPH (2 L/H).

For instructions on setting up drip line irrigation, please reference our irrigation guide included in the system section of our irrigation product pages.

We proudly offer free shipping for orders more than $100 within the contiguous USA. Any orders outside the contiguous USA will be charged dependent on what shipping option is chosen. We ship orders Monday – Friday via UPS and USPS. We currently ship to 176 countries worldwide.

International orders will be sent duties & taxes prepaid through UPS.  These fees will be the customer's responsibility to pay at the time of checkout. The duty and tax calculation is guaranteed which means you will never be asked to pay any additional fees to receive your order. The price at checkout is your price.

North America 

• Canada 

• Mexico 

Asia 

• Bahrain 

• Bangladesh 

• Brunei Darussalam 

• China, People's Republic of 

• Cyprus 

• Georgia 

• Hong Kong 

• India 

• Indonesia 

• Iraq 

• Israel 

• Japan 

• Jordan 

• Kazakhstan 

• Korea, The Republic of 

• Kuwait 

• Lebanon 

• Malaysia 

• Mongolia 

• Nepal 

• Oman 

• Pakistan 

• Philippines 

• Qatar 

• Saudi Arabia 

• Singapore 

• Sri Lanka 

• Vietnam 

• Taiwan 

• Thailand 

• Turkey 

• United Arab Emirates

Europe 

• Albania 

• Austria 

• Belgium 

• Bosnia & Herzegovina 

• Bulgaria 

• Canary Island, Spain 

• Croatia 

• Czech Republic 

• Denmark 

• Estonia 

• Finland 

• France 

• Germany 

• Greece 

• Guernsey 

• Hungary 

• Iceland 

• Ireland 

• Italy 

• Jersey 

• Latvia 

• Liechtenstein 

• Lithuania 

• Luxembourg 

• Macedonia 

• Malta 

• Monaco 

• Montenegro 

• Netherlands 

• Norway 

• Poland 

• Portugal 

• Romania 

• Serbia 

• Slovakia 

• Slovenia 

• Spain 

• Sweden 

• Switzerland 

• United Kingdom 

• Vatican City 

• Oceania 

• Australia 

• Guam 

• Marshall Islands 

• New Zealand 

• Norfolk Island 

Africa 

• Algeria 

• Angola 

• Benin 

• Botswana 

• Burkina Faso 

• Burundi 

• Cameroon 

• Cape Verde 

• Chad 

• Comoros 

• Congo 

• Djibouti 

• Egypt 

• Eritrea 

• Ethiopia 

• Gabon 

• Gambia 

• Ghana 

• Guinea 

• Guinea-Bissau 

• Ivory Coast 

• Kenya 

• Lesotho 

• Liberia 

• Madagascar 

• Malawi 

• Mali 

• Mauritania 

• Morocco 

• Mozambique 

• Namibia 

• Niger 

• Nigeria 

• Reunion 

• Rwanda 

• Senegal 

• Seychelles 

• Sierra Leone 

• South Africa 

• Swaziland 

• Tanzania 

• Togo 

• Uganda 

• Zambia 

• Zimbabwe

Central America 

• Anguilla 

• Antigua & Barbuda 

• Aruba 

• Bahamas 

• Barbados 

• Belize 

• Bermuda 

• Cayman Islands 

• Costa Rica 

• Curacao 

• Dominica 

• Dominican Republic 

• El Salvador 

• Grenada 

• Guadeloupe 

• Guatemala 

• Haiti 

• Honduras 

• Jamaica 

• Martinique 

• Montserrat 

• Nicaragua 

• Panama 

• St. Barthelemy 

• St. Kitts and Nevis 

• St. Lucia 

• St. Maarten 

• St. Vincent 

• Trinidad and Tobago 

• Turks and Caicos Islands 

• Virgin Islands (British)

South America 

• Argentina 

• Bolivia 

• Bonaire, St. Eustatius & Saba 

• Brazil 

• Chile 

• Colombia 

• Ecuador 

• French Guiana 

• Guyana 

• Paraguay 

• Peru 

• Suriname 

• Uraguay 

• Venezuela

Carriers occasionally mark packages as "delivered" before they drop them off. Please contact your carrier if more than two hours have passed since you received a delivery notification. We also recommend checking any covered areas, porches, or with neighbors before contacting the carrier about a missing package.

Have more questions? Contact us at hello@wallygrow.com