Frequently Asked Questions

For rainy outdoor applications, you can simply drill a single small hole no larger than 3/8" in the bottom of the planter basket to drain any excess water. 

Don't worry, the water is designed to drain quite quickly through the watering channel (you will want to water at a swift and steady pace - fill to the top of the watering channel). After you water, you can go 1-2 weeks until you will need to water again. For more information on watering you can reference our tips for watering. 

You can install the Eco into plaster, drywall, wire fence, lattice fence, brick, shiplap, and stucco. 

Note: If installing on stucco, a point to consider is that you will leave a permanent hole. The install method on stucco will be the same as if you were installing on brick; you can find the guide here. 

The bracket is meant to fit snug to the wall. When installing, we recommend hand screwing the screw into the wall instead of using a drill to prevent over torquing or stripping of the anchor.

In 2015, we did a recall on all of our brackets, as we began to see failure after 2 years. We worked with our design team to recreate a new bracket with a 15-year lifespan. If you believe you have defective brackets, please email hello@wallygrow.com. Please include a photo of one bracket (front and back), number of planters, color, and full shipping address. 

We recommend traditional potting soil with our products. We can’t guarantee the success of Leca.

The Loop can be tied in many different ways! We suggest checking out these tutorials to find your favorite.

The Loop, as well as all other WallyGrow planters, can be hung on a variety of surfaces, including, brick, concrete, wood, drywall, fencing, etc.  

The Loop has an inner shell with holes that allow the roots and soil to breath, as well as allowing any excess water to drain into the outer shell.

No, you can water the Loop while it's still hanging on the wall.

Water directly onto the back felt panel so the soil can soak up the moisture before it gets to the front panel.

It is not necessary; however, it is purely a cautionary measure to protect your walls from any excess moisture that may get trapped.

The Pocket is 100% leakproof as long as it is used properly.

Yes, the pockets can be used both indoors and outdoors.

The Eco and Pocket planters can safely be sprayed out and washed like normal. We recommend air drying and not stacking until completely dry. Eco planters are 100% dishwasher safe (we recommend top rack). For mineral buildup, we recommend using a shop vacuum. 

Pro tip for the Pocket: Vacuum any build-up out of the felt by saturating the front with water, then skimming the surface with a flat nozzle attachment. 

Yes. While WallyGrow recommends using the hardware that is included, we understand that certain applications will require different hardware. The Eco uses a #8 1 ¼ flathead screw. Note: The use of washers or round head screws will create excess tension between the bracket and basket; these items will damage the Eco and void the manufacturer's warranty. 

WallyGrow planters can safely hold up to 30 lbs. An average fully planted Eco weighs between 6 and 10 lbs. Planters should be hung high enough to prevent children from hanging or pulling on the baskets.

Yes. We offer both wholesale and traditional trade discounts. In order to qualify for a wholesale account, you must be an established retailer with an active resale license. In order to qualify for a trade account, you must be an established installer, landscape architect, or interior plantscaper with an active tax ID number. 

To apply for an account, please fill out an application form.

We have various products in several stores worldwide. To see if we have a store near you that sells our products, please check our store locator here.

Our refund policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Items on sale, are final sale.

We do not refund shipping charges.

Customer is responsible for shipping & handling.

In order for WallyGrow to accept the return, we kindly ask that you include the packing slip in the box.

Please send returns to:

WallyGrow 901 E 14th Ave North Kansas City, MO 64116

Per our Sale Policy, we are not able to retroactively apply a current sale to a previous purchase.

We respect your privacy. We will only use information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes, but is not limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages.WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY.Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect Our rights or property. When you complete forms online or otherwise provide Us information in connection with the Program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the Program and pursue any appropriate legal remedies.Text Marketing and notifications (if applicable): By entering your phone number in the checkout and initialising a purchase, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text message frequency may vary. You can unsubscribe from further text messages by replying STOP.   Message and data rates may apply. In addition, the Website uses cookies to help keep track of items you put in your shopping cart and to tell us if you have visited the Website in the past. This allows visitors to the online store to maintain shopping carts between visits. You can refuse cookies by turning them off in your browser.California Civil Code Section 1798.83 permits Users of the Program that are California residents to request certain information regarding our disclosure of the information you provide through the Program to third parties for their direct marketing purposes. To make such a request, please contact us at the following address: hello@wallygrow.com

This Privacy Policy is strictly limited to the Program and has no effect on any other privacy policy(ies) that may govern the relationship between you and Us in other contexts.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Mobile Terms of Service

WallyGrow

Last updated: Aug. 24, 2023

The WallyGrow mobile message service (the "Service") is operated by WallyGrow (“WallyGrow”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to WallyGrow’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of WallyGrow through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with WallyGrow. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18883154407 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other WallyGrow mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18883154407 or email hello@wallygrow.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

WallyGrow has put together a chart for reference on irrigation timing - click here to download. We recommend monitoring plant health weekly and adjusting accordingly.

The flow rate is 5 GPH (2 L/H).

For instructions on setting up drip line irrigation, please reference our irrigation guide included in the system section of our irrigation product pages.

Any orders outside the contiguous USA will be charged dependent on what shipping option is chosen. We ship orders Monday – Friday via UPS and USPS. We currently ship to 176 countries worldwide.

International orders will be sent duties & taxes prepaid through UPS.  These fees will be the customer's responsibility to pay at the time of checkout. The duty and tax calculation is guaranteed which means you will never be asked to pay any additional fees to receive your order. The price at checkout is your price.

North America 

• Canada 

• Mexico 

Asia 

• Bahrain 

• Bangladesh 

• Brunei Darussalam 

• China, People's Republic of 

• Cyprus 

• Georgia 

• Hong Kong 

• India 

• Indonesia 

• Iraq 

• Israel 

• Japan 

• Jordan 

• Kazakhstan 

• Korea, The Republic of 

• Kuwait 

• Lebanon 

• Malaysia 

• Mongolia 

• Nepal 

• Oman 

• Pakistan 

• Philippines 

• Qatar 

• Saudi Arabia 

• Singapore 

• Sri Lanka 

• Vietnam 

• Taiwan 

• Thailand 

• Turkey 

• United Arab Emirates

Europe 

• Albania 

• Austria 

• Belgium 

• Bosnia & Herzegovina 

• Bulgaria 

• Canary Island, Spain 

• Croatia 

• Czech Republic 

• Denmark 

• Estonia 

• Finland 

• France 

• Germany 

• Greece 

• Guernsey 

• Hungary 

• Iceland 

• Ireland 

• Italy 

• Jersey 

• Latvia 

• Liechtenstein 

• Lithuania 

• Luxembourg 

• Macedonia 

• Malta 

• Monaco 

• Montenegro 

• Netherlands 

• Norway 

• Poland 

• Portugal 

• Romania 

• Serbia 

• Slovakia 

• Slovenia 

• Spain 

• Sweden 

• Switzerland 

• United Kingdom 

• Vatican City 

• Oceania 

• Australia 

• Guam 

• Marshall Islands 

• New Zealand 

• Norfolk Island 

Africa 

• Algeria 

• Angola 

• Benin 

• Botswana 

• Burkina Faso 

• Burundi 

• Cameroon 

• Cape Verde 

• Chad 

• Comoros 

• Congo 

• Djibouti 

• Egypt 

• Eritrea 

• Ethiopia 

• Gabon 

• Gambia 

• Ghana 

• Guinea 

• Guinea-Bissau 

• Ivory Coast 

• Kenya 

• Lesotho 

• Liberia 

• Madagascar 

• Malawi 

• Mali 

• Mauritania 

• Morocco 

• Mozambique 

• Namibia 

• Niger 

• Nigeria 

• Reunion 

• Rwanda 

• Senegal 

• Seychelles 

• Sierra Leone 

• South Africa 

• Swaziland 

• Tanzania 

• Togo 

• Uganda 

• Zambia 

• Zimbabwe

Central America 

• Anguilla 

• Antigua & Barbuda 

• Aruba 

• Bahamas 

• Barbados 

• Belize 

• Bermuda 

• Cayman Islands 

• Costa Rica 

• Curacao 

• Dominica 

• Dominican Republic 

• El Salvador 

• Grenada 

• Guadeloupe 

• Guatemala 

• Haiti 

• Honduras 

• Jamaica 

• Martinique 

• Montserrat 

• Nicaragua 

• Panama 

• St. Barthelemy 

• St. Kitts and Nevis 

• St. Lucia 

• St. Maarten 

• St. Vincent 

• Trinidad and Tobago 

• Turks and Caicos Islands 

• Virgin Islands (British)

South America 

• Argentina 

• Bolivia 

• Bonaire, St. Eustatius & Saba 

• Brazil 

• Chile 

• Colombia 

• Ecuador 

• French Guiana 

• Guyana 

• Paraguay 

• Peru 

• Suriname 

• Uraguay 

• Venezuela

Carriers occasionally mark packages as "delivered" before they drop them off. Please contact your carrier if more than two hours have passed since you received a delivery notification. We also recommend checking any covered areas, porches, or with neighbors before contacting the carrier about a missing package.

Have more questions? Contact us at hello@wallygrow.com